FAQ's
You Have Questions. We Have Answers.
Here are answers to our most frequently asked questions
HOW DO I LOG IN?
Go to www.residentnewsonline.com, and click on the “Login” button in the upper right corner. If you forgot your password, click on the "Forgot your password?" link on the login page and enter your email. We will send you an email that will allow you to reset your password. For additional help, email us at help@residentnewsonline.com and we will contact you. Be sure to include your correct email address and property name in your email.
WHAT BROWSER SHOULD I USE TO ACCESS YOUR SITE?
Our site works best with Chrome, but is supported by all browsers.
I AM TRYING TO LOG IN, BUT IT KEEPS TAKING ME BACK TO THE HOME PAGE.
Try clearing the cookies and cache in your browser settings. To do this, go into your browser's internet options and follow the steps provided. These steps will vary depending on your browser.
HOW DO I CHANGE MY PROPERTY INFORMATION?
When you are logged in to your account, you can change your community information by clicking on Manage Community Details. Navigate through the tabs across the top to make updates to your community contact information, office hours and staff. For additional help, email us at help@residentnewsonline.com. Be sure to include your correct email address and property name in your email.
HOW DO I CHANGE MY EMAIL OR PASSWORD?
Please email us at help@residentnewsonline.com or call (800) 961-1916 to change your login email or password. Be sure to include the email address you wish to use, as well as the property name in your email.
CAN I EXTEND MY DEADLINE?
We know things happen that may make it hard for you to submit your newsletter on time every month. So we are happy to grant an extension at NO CHARGE when you notify us PRIOR to your deadline. This can be done via email at help@residentnewsonline.com or phone at (800) 961-1916.
HOW CAN I MAKE A CHANGE AFTER I’VE SUBMITTED MY NEWSLETTER?
Once you submit your newsletter, your order starts processing. So, while we can't guarantee that we will catch it in time, we are happy to find out where the order is in the production cycle and stop it from printing, when possible, so you can make the desired changes. Simply email us at help@residentnewsonline.com or call (800) 961-1916 when this occurs and we will make every effort to accommodate your request.
CAN I CHANGE THE QUANTITY OF NEWSLETTERS I ORDER EACH MONTH?
Absolutely. Simply email us at help@residentnewsonline.com or call (800) 961-1916 and we'd be happy to accommodate your request. However, please note that a 30-day notice is required for all quantity changes.
IF MY DEADLINE FALLS ON A WEEKEND, CAN I SUBMIT ON THE FOLLOWING MONDAY?
Our system operates on actual days and not business days. If your deadline falls on a weekend, please submit your newsletter the Friday before. If this is not possible, please email us at help@residentnewsonline.com or call (800) 961-1916 and we'd be happy to grant an extension, FREE OF CHARGE, to give you some extra time.
HOW DO I CHANGE THE BANNER ADS UNDER THE CALENDAR?
Select “Manage Banners” in the left-hand sidebar of your account home page (the Newsletter page). Click “Select New Banner” for whichever banner ad you want to change. For additional help, email us at help@residentnewsonline.com. Be sure to include your correct email address and property name in your email.
WHERE CAN I FIND A W9 FOR RESIDENT NEWS?
We’re happy to send you a copy of our W9 when you need one. Just email us at help@residentnewsonline.com. Be sure to include your correct email address and property name in your email.
I FORGOT TO ADD BAGS, YARD SIGNS, AND/OR A PDF TO MY ORDER. HOW CAN I ADD THEM AFTER MY ORDER HAS BEEN SUBMITTED?
No problem! Just email us at help@residentnewsonline.com or call (800) 961-1916, let us know what you would like to add to your order, and we'll take care of it.
WHAT DO I DO IF MY PROPERTY HAS HAD A CHANGE OF MANAGEMENT OR OWNERSHIP?
We will handle everything. All you have to do is notify us. Just email us at help@residentnewsonline.com or call (800) 961-1916 as soon as possible when there has been a management or ownership change. We will contact the old management company to resolve any outstanding invoices as well as call the new company to get a new agreement signed so you don't miss a beat!
WHAT HAPPENS IF I DON’T SUBMIT MY NEWSLETTER ON TIME?
If you don't submit by your deadline, your file will be generated as a "Ready-Made" newsletter, which is simply one that has no customized content. It will contain our seasonal articles and no calendar events. However, if you logged in at some point prior and made any changes, the newsletter will be printed exactly as you last saved it.
