FAQ’S

1How do I login?
Go to www.residentnewsonline.com, click on the "Login" button in the upper right-hand corner, and enter the login email and password you received when you started service with us. *Please note that these are case sensitive. If you forgot your password, click on "Forgot your password?" and an email will be sent to the email address that you used to create your account with us.
2What browser should I use to access www.residentnewsonline.com?
Our site works best with Chrome, but is supported by all browsers.
3I AM TRYING TO LOGIN, BUT IT KEEPS TAKING ME BACK TO THE HOME PAGE.
Try clearing the cookies and cache in your browser settings. To do this, go into your browser's internet options and follow the steps provided. These steps will vary depending on your browser.
4HOW DO I CHANGE MY PROPERTY INFORMATION/STAFF LIST SHOWN ON MY NEWSLETTER?
Once logged into your account, click on "Community Details" on the left navigation bar. On this screen, you can modify your staff, office hours, and contact information. Note: If the name of your property has changed, please email us at help@scuttlebuttsm.com or call (800) 961-1916.
5HOW DO I CHANGE MY LOGIN EMAIL OR PASSWORD?
Please email us at help@scuttlebuttsm.com or call (800) 961-1916 to change your login email or password. Be sure to include the new email address you wish to use, as well as the property name in your email.
6CAN I EXTEND MY DEADLINE?
We know things happen that may make it hard for you to submit your newsletter on time every month. So we are happy to grant an extension at NO CHARGE when you notify us PRIOR to your deadline. This can be done via email help@scuttlebuttsm.com or phone (800) 961-1916.
7HOW CAN I MAKE A CHANGE AFTER I'VE SUBMITTED MY NEWSLETTER?
Once you submit your newsletter, your order starts processing. So, while we can't guarantee that we will catch it in time, we are happy to find out where the order is in the production cycle and stop it from printing, when possible, so you can make the desired changes. Simply email us at help@scuttlebuttsm.com or call (800) 961-1916 when this occurs and we will make every effort to accommodate your request.
8I HAVE NOT RECEIVED MY ORDER. CAN YOU TRACK MY PACKAGE?
Of course! A UPS tracking number is emailed to you upon generation of the shipment. You can utilize that tracking number to track your package at any time. If you misplace the tracking number or do not receive one, please email us at help@scuttlebuttsm.com or call (800) 961-1916, and we'd be happy to send it to you again. In the event UPS has lost the package or it simply never arrives, we will reship your order free of charge.
9CAN I CHANGE THE QUANTITY OF NEWSLETTERS I ORDER EACH MONTH?
Absolutely. Simply email us at help@scuttlebuttsm.com or call (800) 961-1916 and we'd be happy to accommodate your request. However, please note that 30 days notice is required for all quantity changes.
10WHY WAS MY NEWSLETTER DISAPPROVED?
You can find the reason for disapproval in the email you received letting you know that it was disapproved. However, if you need further explanation, email us at help@scuttlebuttsm.com or call (800) 961-1916 and we'd be happy to clarify for you.
11IF MY DEADLINE FALLS ON A WEEKEND, CAN I SUBMIT ON THE FOLLOWING MONDAY?
Our system operates on actual days and not business days. If your deadline falls on a weekend, please submit your newsletter the Friday before. If this is not possible, please email us at help@scuttlebuttsm.com or call (800) 961-1916 and we'd be happy to grant an extension, FREE OF CHARGE, to give you some extra time.
12HOW DO I CHANGE THE BANNER ADS UNDER THE CALENDAR?
Once logged into your account, click on "Upload Banner” on the left navigation bar. Then, click on the "Change Banner Ad" button under the banner ad you wish to change. Choose a category from the drop down menu or enter a search term and click "Search". Once you find the banner you want, simply click "Select" and the chosen banner will be inserted into the corresponding banner spot.
13Where can I find a W9 for Resident News?
You can download our W9 from the link at the bottom of our website or by clicking here.
14I FORGOT TO ADD BAGS, snipe signs, and/or a PDF TO MY ORDER. HOW CAN I add them after my order has been submitted?
No problem! Just email us at help@scuttlebuttsm.com or call (800) 961-1916, let us know what you would like to add to your order, and we'll take care of it.
15What do I do if my property has had a change of management or ownership?
We will handle everything. All you have to do is notify us. Just email us at help@scuttlebuttsm.com or call (800) 961-1916 as soon as possible when there has been a management or ownership change. We will contact the old management company to resolve any outstanding invoices as well as call the new company to get a new agreement signed so you don't miss a beat!
16What happens if I don't submit my newsletter on time?
If you don't submit by your deadline, your file will be generated as a "Ready-Made" newsletter, which is simply one that has no customized content. It will contain our default articles and no calendar events. However, if you logged in at some point prior and made any changes, the newsletter will be printed exactly as you last saved it.